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With the UK Jewish Film Festival being streamed entirely online this year, we are doing things a little differently. Here you’ll find some FAQs about the Festival Pass and how to watch our films.

General FAQs

How long are Festival screenings online for? 

Festival screenings will premiere at specific dates and times across the Festival on our secure streaming platform, watch.ukjewishfilm.org and remain available to watch for a set period. Tickets are limited for each film so we encourage advance booking to avoid disappointment.

Will there still be Q&As after the films have premiered?

Yes. Where specified on the film listing, we are thrilled to offer Q&As, interviews and panel discussions (‘bonus-content’) with filmmakers and actors, which will be streamed shortly after each film or screening. Some of these Q&As will be facilitated live and others will be pre-recorded. For live sessions, audiences will be able to type in questions via the Zoom platform for the moderator to ask the filmmaker, and details will be provided with the film information. Bonus-content will remain available to watch alongside the film for the set period. 

Which films are part of the Curzon Home Cinema selection and how do I watch them?

We’re delighted to be partnering with Curzon Home Cinema to bring you a specially curated film selection. An Irrepressible Woman, Asia, Golden Voices, Love & Stuff, Transkids and Winter Journey can be streamed through the Curzon Home Cinema platform and are not included as part of the Festival Pass. Ticket release and details will be follow soon. 

What if after 15mins I don’t like the film? 

As with cinema tickets, all sales are final. UK Jewish Film Festival 2020 offers a diverse programme so if the film you have selected is not to your liking, we hope you will try another – and you don’t even need to move from your sofa for it! 

I am a UKJF Member, how do I watch the films? 

You can purchase a Festival Pass or single tickets by logging into your Member account on our website at bookings.ukjewishfilm.org. In addition to priority booking, Members receive a 20% discount on all purchases (except for on Shorts Programmes), which is automatically applied to your basket at online checkout.  

Festival Pass and Ticket FAQs 

How can I buy a Festival Pass and tickets? 

You can buy a Festival Pass here and unlock access to the whole Festival including Gala Films and all screenings (except for Shiva Baby and the six films as part of the Curzon Home Cinema selection). For all other tickets, simply browse the films, select the film you want to purchase, click the ‘book now’ button and you will be redirected to our bookings site where you can enter your payment details.

How does the Festival Pass work?

The Festival Pass unlocks access to the whole Festival including all films, screenings and Gala Films (except for Shiva Baby and the six films as part of a specially curated Curzon Home Cinema selection). Once purchased you will receive an email link with instructions to activate your pass and create an account at watch.ukjewishfilm.org, where you can log in to the Passholder area and access all films. The activation can be done at any time, however, you will only have access to the films in the Passholder area once the Festival has launched on 5th November 2020. Films will premiere at specific dates and times across the Festival and remain available to watch for a set period. You can plan your festival using our online film calendar

How will I receive access to watching the films if I’ve bought a Festival Pass? 

You will receive an email link with instructions to activate your pass and create an account at watch.ukjewishfilm.org, where you can log in to the Passholder area and access all films. The activation can be done at any time, however, you will only have access to the films in the Passholder area once the Festival has launched on 5th November 2020. 

How many Festival Passes should I buy? 

One Festival Pass covers a single household and multiple users, allowing you and your partner, family or housemates to enjoy the whole Festival together. Viewing the Festival through your Festival Pass is locked to an IP address, which means that Festival Passes can be shared between individuals and devices with the same IP address. However, locking to an IP address also means that once you have accessed the films on your preferred device from your home, you will be unable to access the films on the same device in another location. 

If you are viewing the Festival from different households, you must purchase one Festival Pass per household. Buy your Festival Pass now.

Do I still need to book individual films if I have a Festival Pass? 

You do not need to book individual films if you already have a Festival Pass. You can view the Festival films by logging into the secure Passholder area on our secure streaming platform, watch.ukjewishfilm.org. Festival screenings will premiere at specific dates and times across the Festival and remain available to watch for a set period. 

How will I receive access to watching the films if I’ve bought a single ticket? 

You will receive an email link with instructions to access the film after purchasing tickets to a screening.

How many tickets should I buy to watch a single Gala Film, TV series, single film or Shorts Programme?  

One single film ticket covers a single household and multiple users, allowing you and your partner, family or housemates to enjoy the whole Festival together. Viewing the Festival through your ticket is locked to an IP address, which means that tickets can be shared between individuals and devices with the same IP address. However, locking to an IP address also means that once you have accessed the films on your preferred device from your home, you will be unable to access the films on the same device in another location. 

If you are viewing the Festival from different households, you must purchase one ticket per household. Book your single tickets now

Technical FAQs 

How can I watch the UK Jewish Film Festival 2020 online?  

All Festival films and screenings are accessible to view in the UK. You can watch films on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. See below for details on how to connect smoothly using your preferred device and follow the steps in the viewing guide

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

Mac OSX 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

How can I watch the films on my television? 

You can watch the Festival in a number of ways: a) on your device, b) connect to your television via an HDMI cable, c) casting from a device over wifi to your television, d) using an app via a set top box. Read on to learn how to watch using your preferred method and follow the steps in the viewing guide

Can I watch films on my iPhone/iPad?

Yes, you can watch films using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for films to play.

Can I watch films on my Android Device?

Yes, you can watch films using Chrome on Android 6.0 or later. 

Can I Chromecast films?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button () in the bottom right-hand side of the player. 

Can I AirPlay films on my AppleTV?

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button () in the bottom right-hand side of the player.

Can I watch films using Roku or FireTV?

You can cast the films to the television using your Roku or FireTV app. Search for the UK Jewish Film Festival TV app and add the channel to connect. 

Can I connect using an HDMI cable? 

An HDMI cable enables you to replicate your computer screen on your television screen. You can replicate the films being streamed on your computer by plugging in your HDMI cable to the port on your computer and the port on your television. You can then use the buttons on your computer to navigate what you are seeing on the television e.g. play, pause, etc. 

What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?

Our secure streaming platform (watch.ukjewishfilm.org) uses adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Why do I see a black screen if I am watching content with AirPay on my TV?

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player.

Is the Online Festival hosted on the UK Jewish Film website?

No. The Online Festival is being hosted at watch.ukjewishfilm.org through a secure on-demand streaming platform service called Cinesend. Once you have purchased your ticket or Festival Pass, you will be redirected to the secure platform. From here, ticket holders will open a UK Jewish Film Festival TV app and are required to submit their unique Voucher Code and Passholders are required to log in to their accounts at watch.ukjewishfilm.org or on the UK Jewish Film Festival TV app to access all films in one place. 

Will I be able to test my viewing set-up before the Festival launches?

Yes. As this fully virtual festival is also new for us, we will be offering our audiences a free test film to help iron out any quirks ahead of time. Make sure you are signed up to our e-newsletter for instructions on how to access our free test film, and all the latest updates.

How will I receive access to watching the films if I’ve bought a Festival Pass? 

You will receive an email link with instructions to activate your pass and create an account at watch.ukjewishfilm.org, where you can log in to the Passholder area and access all films, after purchasing tickets to a screening.

How will I receive access to watching the films if I’ve bought a single ticket? 

You will receive an email link with instructions to access the film after purchasing tickets to a screening.

Can I share the screening link with others?

No. Links to films are only for the ticket holder, and only one user login may be used per film. You may not forward or share the link with others.

Can I pause the film half-way through and then pick up where I left off? 

Yes. Each film is available for a set period from its release date/time and can be watched, as you choose, over that time period.

Who can I contact for additional technical support?  

If after reading through our FAQs you are still experiencing issues with streaming the Online Festival, there will be a dedicated support team available in the lead up to the Festival launch and throughout its duration. Details to follow. 

Become a Member

  • 2 free On Demand rentals
  • 20 % discount On Demand
  • Discounts on Festival and year-round
  • Priority booking
  • Support our education programmes

Festival Pass

Purchase our 2020 Festival Pass for just £35.00 and unlock access to the whole Festival.  The Pass offers access to all films including Galas, without the need to pre-book individual films. 

Tickets and Booking

We offer a range of tickets for you to enjoy this year’s Festival, from the Festival Pass to single films, Galas and screenings. Browse our films and buy your ticket online. 

Sign up to our newsletter

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2020 Film Festival

The UK Jewish Film Festival returns from 5–19 November 2020 with another spectacular programme. Browse our diverse films and book your Festival Pass or single tickets now!

Young Jury Award

Are you aged 18-30? Do you have a passion for film? We’re looking for enthusiastic, articulate young people with good analytical skills to be part of a young people’s jury to select the best short film at the 2020 UK Jewish Film Festival.